Returning Items Purchased from Big Bumper Company
Return requests are available for Big Bumper Company products for 30 days. Your purchase history on bigbumpercompany.com determines the latest eligible date for a return or replacement; however, we recommend keeping track of all manufacturer packaging and your receipt for a minimum of 60 days after purchase.
Items purchased from distributors, dealers, or resellers, not Big Bumper Company or bigbumpercompany.com, are not eligible for a return, refund, or exchange.
To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.
To start a return, contact us here. We’ll send a pre-paid return shipping label once the return is accepted. Customers are responsible for all return shipping costs. They will be deducted from the refund. We will not accept items for return without prior approval from Big Bumper Company.
You can always contact us for any return questions here.
Damaged or Defective Items
Please contact us if an item you received from Big Bumper Company is damaged or defective. After determining whether the purchased item is damaged or defective, we will provide a pre-paid return shipping label and a refund or replacement.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded (minus any return shipping costs) on the original payment method. Please remember it can take time for your bank or credit card company to process and post the refund.